FAQ
What is Margaritaville Perks™?
Margaritaville Perks is a welcome escape from the traditional loyalty rewards program. No points, no tiers to reach, no waiting for qualification. Just straightforward immediate benefits, value-adds, and Perks to make your experience more memorable, personal, and rewarding.
Who can join and how?
It's free and easy to join for U.S. residents 21 years of age and over. To become a member, you will need to provide your first name, last name, and email address at MargaritavillePerks.com, at a participating hotel or resort upon check-in, or during your reservation process at participating Margaritaville locations.
What benefits do I receive for being a member?
As a member of Margaritaville Perks booking a qualified rate through our website, you can choose from a variety of Perks such as early check-in, late check-out, complimentary beverages, and more. Perk availability may vary by location and will be available on the MargaritavillePerks.com website after your reservation is completed.
What locations participate in Margaritaville Perks?
  • Margaritaville Beach Hotel Pensacola
  • Margaritaville Resort Orlando
  • Margaritaville Island Hotel Pigeon Forge
  • Compass Anna Maria Sound
  • Margaritaville Hotel Nashville
  • Margaritaville Resort Gatlinburg
  • Margaritaville Island Inn Pigeon Forge
  • Margaritaville Beach Hotel Jacksonville
  • Margaritaville Resort Palm Springs
  • More locations will join soon, so check back often for updates!
Do I receive a membership card?
No membership card is required to be in the Margaritaville Perks program.
Where can I view and track my stays and Perks?
Simply sign into your account at MargaritavillePerks.com to track your stays and available Perks.
Can I change or cancel my reservation?
For changes to existing reservations, please follow the instructions on your confirmation letter or contact the property you are visiting directly. You can find contact information for each Margaritaville Hotel & Resort here.
How do I earn Perks?
Be sure you are logged in when making your reservation online to associate your stay with your Margaritaville Perks account. Your booking must be made through a Margaritaville Booking Engine accessed through MargaritavilleResorts.com or Call Center for a participating property. Perks will be available to choose on MargaritavillePerks.com beginning 30 days before your arrival date. Some rates or special promotions may be excluded from the program.
When can I choose my Perks?
Perks will unlock 30 days before your check- in date. You will receive an email notifying you that they are available for selection!
Can I choose more than one of the same Perk?
Variety is the spice of life! You can choose a Perk only once per each qualified booking.
How do I redeem my Perks?
You will receive an email the night before your arrival with detailed instructions on redeeming your Perks at check-in. Upon arrival, let the Front Desk Team Member know that you are a Perks member! Your Perks will be fulfilled while you are on site.
I selected a Resort Credit for my upcoming stay, how will I use this?
While enjoying your stay, be sure to utilize your Resort Credit by charging applicable items to your room. Upon check-out the Front Desk Team Member will adjust your bill to reflect the Resort Credit. For information on what items are eligible to use your Resort Credit, enquire with a Team Member at check-in.
What if my selected Perk is not available at check-in?
We do our best to accommodate every Perk selection. In the event that your chosen Perk is unavailable at check-in, the Front Desk Team Member will be happy to provide an alternate Perk.
What if I want to change the Perks I selected during booking?
It's easy to change Perks selected during booking. Simply log back in to your Margaritaville Perks account at MargaritavillePerks.com prior to your reservation and you'll have the option to update your perks.
Do my Margaritaville Perks rewards expire?
Your hotel or resort Perks are only available to use during the dates of your stay and before you check out. If Perks are not redeemed during your stay they will expire upon check out.
What stays are eligible for Perks?
To qualify for Perks, you must first be a member at the time of the reservation. Then be sure you are booking directly through MargaritavilleResorts.com. Reservations made outside of the Margaritaville booking engine or before becoming a member are not eligible to receive Perks for upcoming stays.
I made a reservation before I joined Margaritaville Perks can I still receive Perks for my upcoming stay?
Unfortunately, Perks are only available during the booking process. It is not possible to receive Perks if your reservation was made before joining the program.
What if the location is not participating?
Unfortunately, if the location is not participating at this time, your stay is not eligible to receive Perks. View participating locations here.
How do I track past stays?
With the Margaritaville Perks program, it is not necessary to track past stays since you receive just straightforward immediate benefits, value-adds, and Perks to make your experience more memorable, personal, and rewarding. You receive Perks for upcoming reservations only.
Do I earn points for purchases?
There are no points to track in the Margaritaville Perks program. As a Margaritaville Perks member, when you book a qualifying rate on our website, we'll invite you to choose Perks like complimentary cocktails, early check-in, late check-out, and on-property amenities.
Can I earn Perks on more than one room at a time?
You can earn Perks for up to two rooms per stay as long as:
  • The rooms are reserved in the name of the Margaritaville Perks member.
  • The Margaritaville Perks member is staying overnight in the property for which the multiple room booking is made.
What do I need to do to ensure all my Margaritaville Hotel and Resort stays are tracked?
Always log in using the email address associated with your Margaritaville Perks account when booking online. If you are booking via the Call Center, be sure to let the agent know you are a member and provide the email address you are registered with. Note that only direct bookings for participating properties are eligible to earn Perks.
What types of room rates are not considered qualifying?
If your reservation was booked through a tour operator, online travel agency, another third party website including a tour operator, wholesaler, or crew room rate, at a business, employee or friends and family rate, or the guest room was otherwise provided or paid for by another party or individual, it is not considered a qualifying reservation to earn perks.
What if my reservation is cancelled or modified?
If your reservation is cancelled, it will no longer be eligible to receive Perks. If your reservation is modified, you may receive a new email to choose Perks again.
How do I update my email, account information and/or communication preferences?
Sign in to your Margaritaville Perks account at MargaritavillePerks.com to make any necessary changes to account information.
Trouble logging in?
To retrieve your password, click the forgot password link at the login screen at MargaritavillePerks.com. You will automatically receive an email with instructions to reset your password.
Can I have more than one person on my Margaritaville Perks membership?
A Margaritaville Perks membership is for individual use only. However, you can encourage your friends and family to join as well so they can start receiving Perks on their direct online bookings with Margaritaville.
How do I cancel my Margaritaville Perks membership?
If you would like to stop receiving Perks on your qualifying stays, please contact us at support@margaritavilleperks.com for assistance.
Can my membership be revoked?
Your membership may be revoked by Margaritaville Enterprises, LLC, in its sole discretion, at any time. Any abuse of the rewards program, violation of any of the Terms and Conditions, or other conduct that may be detrimental to our interests or the interests of our franchisees and licensees may result in revocation of your membership.
Can the program be modified or terminated?
Margaritaville Enterprises, LLC may, in its sole discretion, modify or terminate the program, the terms and conditions, or any other feature of the rewards program, at any time and without prior notice.
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